Senior Neighbourhood Officer

Senior Neighbourhood Officer - Lambeth Borough Council

Are you a Senior Neighbourhood Officer Looking for a new role in London?

Lambeth Borough Council are currently recruiting a Senior Neighbourhood Officer to join their team, apply below to to hear about all the details on this fulfilling role.

To supervise a team of Neighbourhood Housing staff providing a comprehensive front line housing service to Lambeth Tenants, Leaseholders and other stakeholders involving the investigation and resolution of all service requests, enquiries, complaints and disputes.

To supervise and coordinate the housing casework function of a Housing Management team within an area office covering all tenancy and estate management, resident engagement and customer care.

To be responsible for carrying out the coordination role in a number of key areas including: ? communal internal and external areas on estates ? complaints and effective liaison with Tenants Residents Association representatives and notice boards are kept up to date ? Tenancy Enforcement and non-compliance with tenancy terms and conditions

1. Proactively manage a variety of Housing Management functions within procedural deadlines including viewings and sign ups.

2. Carry out estate visits and inspections in a lone working capacity.

3. Build good working relationships with the local Tenant and Residents' Associations.

4. Manage nuisance cases effectively and liaise with external mediation partners.

5. Ensure you escalate any anti-social behaviour cases appropriately and in line with procedures.

6. Respond to correspondence and complaints and provide good quality drafts for members enquiries.

7. Identify, record and support our vulnerable residents, signpost residents for support as required.

8. Ensure safeguarding concerns are acted on immediately and in compliance with the safeguarding procedure.

9. Work collaboratively with other departments, partners, and stakeholders to ensure multiagency responses to complex cases.

10.Take legal action as necessary. Ensure all legal paperwork is completed to a high standard to apply for possession and/or injunction proceedings.

11.Attend court hearings and evictions, always representing the organisation positively.

12.Keep abreast of all relevant legislation and good practice issues relating to the role

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.