IT Service Desk Analyst

Morgan Hunt are working with a leading public sector organisation to recruit an IT Service Desk Analyst role with a leading Public Sector client in Glasgow.

Key Details:

• Rate: £300-£350 per day (umbrella)
• Location: Glasgow city centre (3 days in office minimum)
• Shift Pattern: Monday to Friday, 8am-6pm (flexibility required to cover shifts)
• Contract Duration: 3 months
• Start Date: 2 weeks

Core Responsibilities:

• Provide 1st and 2nd line IT support to end-users.
• Troubleshoot and resolve issues related to hardware, software, and systems.
• Manage personal ticket queues and ensure timely resolution of incidents.
• Deliver high levels of customer service and maintain a systematic approach to troubleshooting.

Technical Skills Required (LEAD):

1. Microsoft Technologies:

• Active Directory (user management, group policies, etc.)
• Exchange Services (email configuration, mailbox management)
• Windows 10 Operating System
• Office 2016 & Office 365 (O365)

1. Hardware Support:

• Diagnosing and resolving hardware issues for desktops, laptops, and peripherals.

1. Time Management & Troubleshooting:

• Ability to prioritize tasks and manage time effectively.
• Systematic approach to diagnosing and resolving technical issues.

Desirable Skills:

• Azure Technologies: Working knowledge of Microsoft Azure (e.g., Azure AD, cloud services).
• AV Equipment Basics: Understanding of audio-visual equipment and troubleshooting.

Soft Skills:

• Customer Service: Strong focus on delivering excellent customer service.
• Learning Agility: Willingness to learn new technologies and adapt to changing environments.
• Ticket Management: Ability to manage and prioritize support tickets effectively.

How to Apply:

If you meet the requirements and are interested in this role, ensure your CV highlights:

• Your experience in 1st and 2nd line IT support.
• Proficiency in Microsoft technologies (Active Directory, Exchange, Windows 10, O365).
• Any experience with Azure or AV equipment (if applicable).
• Examples of your customer service and ticket management skills.

This is a great opportunity for an IT professional with strong technical skills and a customer-focused mindset. If you're available immediately and can commit to the shift pattern, this could be a perfect fit!

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.