Compliance & Complaints Lead Associate

Morgan Hunt are currently working with a Professional Regulator in their search for a Compliance & Complaints Lead Associate to join the Enterprise compliance and complaints team. You will be responsible for consolidating, improving, and managing compliance processes and policies, engaging with all levels of the organisation to ensure strategic and corporate objectives are met.

This position is part of the Enterprise Compliance & Counter Fraud function (ECCF), which safeguards the organisation and its people by enforcing compliance with legal, ethical, and regulatory responsibilities. The team handles staff whistleblowing, external complaints, management of gifts and hospitality, conflicts of interest, requests to deal, and the Government Functional Standards compliance processes.

You will have to have experience in managing a demanding workload of internal and external complaints. As well as being able to demonstrate the ability to conduct formal and informal investigations with experience in identifying the root cause of issues, and delivery of investigation outcome reports. You should have excellent written and verbal communication skills with a strong attention to detail and accuracy.

Job Title: Compliance and Complaints Lead Associate

Location: Hybrid (6 days per month in Brighton Office)

Annual Salary: £35,000 - £37,000

Job Type: Permanent

Hours: Full-Time

Key Responsibilities

• Act as a point of contact for all matters related to the Enterprise Compliance and Complaints team activity for stakeholders. As well as being responsible for the delivery and embedment of compliance frameworks in line with internal policies, processes, and timescales

• Timely completion of complaints investigations and responses.

• Frequently challenge stakeholders at all levels on non-compliance and insufficient risk management, while producing regular reports to highlight failures and assess trends.

• Design and deliver education and learning programs on governance and compliance best practices. Lead the continuous improvement program to enhance risk management and compliance maturity

• Manage the Register of Obligations, ensuring compliance with legal, regulatory, and ethical requirements

• Handle internal and external complaints within agreed timescales, proactively identify improvement opportunities, and lead their delivery

Person Specification

• Demonstrable ability to conduct formal and informal investigations, experience in identifying the root cause of issues, and delivery of investigation outcome reports

• Ability to analyse compliance gaps and determine operational risk indicators from complaints and employee attestations, ensuring lessons learned are fed directly back into the originating area

• Proven ability to develop effective working relationships and communicate clearly/confidently to all stakeholders, both orally and in writing; to influence thinking and to indirectly manage the actions of others

• Effective time management skills: the ability to manage a demanding workload of multiple projects to tight timescales with multiple stakeholders with minimal supervision

• Experience in complaints management and/or in a similar external-facing customer service role.

Please contact to find out more information regarding this fantastic opportunity for a Compliance & Complaints lead Associate.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.