Head of Housing Community

Job description

Job Role: Head of Housing Community
Department: Housing and Community
Contract type: Permanent / 37.5Hours PW
Location: Herdfordshire

Job Purpose:

This role is a pivotal role within the 'housing & community' service and will be responsible for supporting the Director of Housing & Community in providing a high-quality service across the whole portfolio and with responsibility for line management of the team of managers.

We are looking for an experienced senior Manager to lead a team of mangers to support, encourage and develop the organization's 'housing & community activities' to provide a positive outcome for all.

The post holder will have the necessary skills and experience to foster a culture of excellent customer service, genuine care for residents, a strong sense of team spirit to maximise outcomes I increase the impact for residents and are able to lead, inspire and motivate a team, we would welcome your application.

General Responsibilities:

• To take the lead in the preparation of documents for inspections, audits, funding and commissioning bids

• To support the Director of Housing & Community in securing appropriate external housing accreditations

• To represent at appropriate external meetings/ conferences commensurate with role.

• Carry out other specific tasks as instructed by the Head of Housing

• Work with and through the Managers to develop and foster a culture that supports the inclusive ethos of the organisation, engaging as appropriate with the wider activities of the organisation to support cohesion and

Operational Service Management:

• To take the lead on developing and delivering a proactive approach to supporting residents through their journey from the streets to independence / independent living & service users on their individual journeys

• To manage a dispersed team of professionals across a wide geographical area

• To monitor service delivery in line with policies and procedures

• Monitor and manage the administration processes and the appropriate information management systems ensuring procedures are adhered too, systems are efficient, and data is accurate and up to date

• To monitor, evaluate and develop levels of staff performance in:

1. interviewing & assessment of prospective residents / service users

2. levels of occupancy & rent realisation

3. quality & implementation of support plans, risk assessments & key work sessions

4. residents/ service users' journey of travel

5. meaningful contacts & resident /service user consultations

• To take the lead on maintaining service effectiveness by auditing service provision and data, highlighting and making recommendations regarding areas of concern and/or underperformance, producing reports as required

• To take the lead on the development and delivery of resident / service user engagement strategies

• Tobe operational lead for Safeguarding, Complaints and Service Feedback & Health & Safety.

Finance

• To ensure financial controls regarding the receipt, recording and banking of monies are adhered too and work with finance colleagues to investigate any anomalies and authorise appropriate adjustments as required

• To ensure that invoice requests, authorisation & payment are carried out in line with organization's procedures and are undertaken in accordance with Organizatio's Financial Regulations

• To undertake regular / monthly reviews of the management accounts with the service managers

Performance Management and Staff Development

• To hold regular performance meetings with the managers to ensure compliance with contractual obligations, strive for continuous service improvement and achievement of agreed performance targets

• Ensure managers are motivated to achieve agreed performance standards and a customer focused service

• Identify the managers learning, development and training needs to ensure skills are maintained at or above the required levels

Statutory, Regulatory and Polices

• To take the lead on contribute to the continual development of the service's policies and procedures and the scheduling and monitoring of effective reviews.

• To take the lead on ensuring both housing & community procedures and corporate policies are understood and adhered to by staff and volunteers

• Take operational lead for ensuring both Safeguarding and Health & Safety procedures and legislative requirements are met and maintained.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.